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Shipping & Refund Policy

Operational Business Hours:

      Monday - Friday

       Pacific Standard Time (PST)

Free Ground Shipping

Customers are eligible for free ground shipping on orders over $49.99, within the 48 contiguous US. Orders shipped to Alaska and Hawaii are eligible for discount based on contiguous US shipping options.

  • To be eligible order must be $49.99 or more after all discounts have been applied, this excludes the costs of shipping. 
  • Free ground shipping can take up to 5-7 business days depending on the shipping destination. 
  • UPS Ground Shipping may be utilized, therefore a physical address should be provided to prevent further delays. 
  • Package sizes 13 ounces or less will be shipped via USPS First-Class mail.

Restricted Items

Product import regulation various from state to state and may not be available for purchase depending on the region. In the case of a restricted product, an alert will be noted within the shopping cart presenting instructions to request a shipping quote verifying the product’s availability. Any offending products will be removed from the cart upon checkout. We apologize for any inconveniences this may cause.

Our team at Noble Elephant works hard to avoid any shipping errors that may occur. We attempt to prevent any prohibited products from shipment, however is not guaranteed that our current restriction information is up to date due to the constant law alterations being made. We highly recommend that customers check with local authorities for information on product regulations that may restrict receiving orders caused by the constant regulation fluctuations.

We welcome and accept any customer feedback. If it is found that a product is restricted or permitted in a state, please contact us with the product name and a link to the relevant regulatory agency from the local authority’s website. An investigation will be issued immediately and updated according to our restrictions accordingly.

Domestic Shipping Options

Free Ground Shipping
  • Estimated delivery in 5-7 business days
  • Tracking may not be available
  • Cannot deliver to P.O. Boxes
USPS Priority
  • Estimated delivery in 2-4 business days
  • Tracking available
  • Delivery to P.O. boxes and physical addresses
USPS Express
  • Estimated delivery in 1-2 business days
  • Tracking available
  • Delivery to P.O. boxes and physical addresses
USPS First Class
Our most affordable service offered.
  • 5-7 business days; delivery time varies by destination
  • Tracking available additional fees will apply
  • Delivery to P.O. boxes and physical addresses
  • Restricted to orders with a shipping weight of less than 13 ounces.
UPS
  • UPS Ground (5-7 business days)
  • UPS Three-Day Select (3 business days)
  • UPS Second Day Air (2 business days)
  • UPS Next Day Air (1 business day)
  • UPS Next Day Air Early A.M. (1 business day, early morning)

    International Shipping

    Please contact customer service.

    Restricted Items

    Due to regulations, some products may not be available in your country or state.

    Returns & Refunds Policy

    Unopened items are eligible for return within 30 days of the invoiced purchase date for a full refund of the original purchase price. Opened and/or damaged packages are eligible for return within 30 days of the invoiced purchase date for a particle refund equivalent to the cost of the smallest package size for that product. Shipping charges and applied discounts are NOT refundable. 

    Please call or email us with the provided order information and transaction number of the intended return product to begin the return process. For a more quick and convenient return transaction, please include the order invoice with the parcel.

    • Products must be postmarked within 30 calendar days from the date of the requested return order.
    • It is advised and highly recommended to use a traceable shipping provider.